I have to admit that when working with companies I get frustrated by their fear of, well, everything. I have always believed in the FDR statement. “The only thing we have to fear is fear itself.” That is as true a statement today as it was ninety years ago when that great president said it. […]
Great Customer Service Stories
Okay I can’t help myself when it comes to customer service. Great customer service. I love to hear examples of when a company went the extra mile to help a customer out. There are so many examples of poor to terrible customer service that it is aways so much more meaningful to hear about some […]
The Other Attributes of a Successful Salesperson
In the world of sales, success is not solely determined by hitting quotas or closing deals. A truly exceptional salesperson possesses a unique blend of creativity and innovation that sets her apart from the rest. A great salesperson does not follow the conventional path; he forges new trails, breaks boundaries, and continuously adapts to […]
The Modern Way to Sell
I have to laugh when salespeople try to convince me that selling today is harder than ever. They wax poetic about the good old days when they could visit customers, buy them a beer and a burger and book the order. Listen, I was around in the so-called good old days, and they weren’t […]
Planning: How To Find What You Do And How To Be Outstanding
What do you do? What is your niche? The old saying goes, “Jack of all trades, master of none,” and it can apply to business in many ways, the first being that there is no such thing as a business that can do everything. Like the saying goes, if you do everything then you are […]