I am currently in the middle of a great book by Will Guidara called “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect.” And yes it’s about my new favorite subject: customer service…exceptional customer service and how it can affect not only the way your business is run but what your customers […]
The Benefits of Failure
A wise man once advised me not to let small failures become big ones. He meant that failure is a valuable component of life and business. The characteristic of a great golfer is how he bounces back on the next hole after having a bad one. The same applies to anyone who is striving for […]
It’s The Little Things That Matter
When it comes to business-to-business customer service it is often the little things that matter. Many companies focus on the big things and ignore the little “softer things” that really in the end create a great customer experience. There is an old adage (actually I just made it up!) that goes; “The higher the technology […]