Book Recommendation -Leading with Cultural Intelligence: The Real Secret to Success second edition

A book recommendation from Dan Beaulieu Leading with Cultural Intelligence: The Real Secret to Success second edition By: David Livermore Copyright 2015 Amacom Price $26.95 Pages: 255 with Index A passageway to Global Leadership Let’s get right to it. Cultural Intelligence CQ is a measurement of your ability based on knowledge and experience to lead […]

Book Recommendation – EVERGREEN: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving

A book recommendation from Dan Beaulieu: EVERGREEN: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving By Noah Fleming Copyright 2015Amacom Price $26.00 Pages: 272 with Index Customer retention for the 21st century Maybe I like this book because I agree so wholeheartedly with the author. In fact one of the selling points of […]

Catching up with Winonics’ Mark Eazell

I have always thought of Winonics as one of the hidden gems of the North American PCB industry. Their well-equipped and well-laid-out facility in Brea, California is one of the more impressive looking PCB facilities in North America today. Winonics is one of three PCB companies owned by JR Controls, the other two being Cosmotronic […]

Book Recommendation – Driven By Difference: How Great Companies Fuel Innovation through Diversity

A book recommendation from Dan Beaulieu: Driven By Difference: How Great Companies Fuel Innovation through Diversity By David Livermore Copyright 2016 Amacom Books Price: $27.95: 276 pages with appendix and index This book makes sense Diversity is a key to innovation in fact I strongly believe as many other well-minded people that diversity has always […]

Catching up with…Tom Kastner

When is the right time to sell your board house? Who is going to buy it? What is a buyer looking for in a PCB fabrication business? These are questions I hear all the time particularly in the past few months as many owners are reaching an age when they are thinking about retirement. So […]

Book Recommendation – Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

A book recommendation from Dan Beaulieu: Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary By Steve Curtin Copyright 2013Amacom Price $17.95 Pages: 196 with Index A Great read for Customer Care Okay so I’m a sucker for books about customer service. I look for and read them every […]