You have to earn loyalty every day with every delivery By Dan Beaulieu Let’s cut through the fairy tale. Your customers are not loyal. They never were. They are loyal only until the next late delivery, the next missed deadline, the next quality failure. Loyalty in business is as fragile as glass—and it will shatter […]
Marketing Isn’t Fluff — It’s Ammunition
I’ve lost count of the number of times I’ve heard someone in our industry dismiss marketing as “fluff.” You know the tone — a little smirk, a little condescension, and the implication that “real companies” don’t need marketing. They say: “We make a great product. Our work speaks for itself.” No, it doesn’t. Not anymore. […]