When it comes to building a successful business, there’s one thing you just can’t ignore: customer service. We all know it, but sometimes we overlook it. You could have the best product on the market, the most cutting-edge technology, and a killer marketing plan, but if your customer service stinks, you’re in trouble. I’ve been […]
Great Ideas From John Mitchell’s New Book
I have to say I find it ironic that most of the calls I am on with my clients these days are focused on the issues they are having with their work forces. I was on one last week where the General Manager was talking about hiring being the bane of his existence. In the […]
We Have Met The Enemy And It’s Our Employees
Some of you are not going to like this column. I know that. But with all due respect what I am going to say here needs to be said. So, listen up and read this with an open mind. As I have been talking to company owners the last six months, all of them by […]
Keeping Your New Hire For Life
You have searched high and low, you have recruited, interviewed, selected, and negotiated to the point where you have your new employee and then finally you have put her through a formal new hire orientation and training program, you have assigned her a mentor and now she is a full fledged member of your team. […]
Employee Orientation and Training
Now that you have spent all that time and effort finding the right candidate the next step is to make sure she has a proper orientation to not only your company but the industry as well. I’ll preface this column to point out that this will be focused on electronics manufacturing and that this program […]
Working Remotely: The Future Is Here To Stay
Those of you who still cannot get your head around allowing some of your people to work remotely are limiting yourself. If you are stuck on having people in your company offices fulltime, you are truly limiting yourselves when it comes to hiring the best people. Of course, there are line workers who cannot work […]
Hiring That Key New Employee: Closing The Deal
You have done your homework. You planned, searched, found, vetted and interviewed and finally you have the right candidate. You have the right person, the person who you feel is perfect for the position. Now it’s time to close the deal. It’s time to make that offer, negotiate the compensation package, and bring the person […]
Searching In All The Right Places
Looking for the right people for your company is very similar to the way that your sales team looks for business. Especially now when the competition for good people is so intense, your HR people or whoever is conducting the search has to handle the search for the right candidate exactly like your sales team […]
Hiring The Right People Part 4: Vetting The Right Candidate
You have done everything right so far. You created an ideal candidate profile so that you know exactly the kind of person to look for. I should mention here that this process is for hiring a top line first report in your organization. You wisely used your network, spreading the word of what position you […]
The Candidate Search
Okay you’ve created your ideal candidate profile, so you know exactly the kind of person you are looking for. To many that is half the battle since it is so much easier to search for someone when you know what they should look like. When you know the qualifications you are looking for both tangible […]