Allow Me To Be Generous

I just reread a book titled The Go Giver: A little story about a powerful business idea. Full disclosure this was the third time I read this book and I plan to read it annually going forward. It’s not a big book, only about one hundred and fifty pages (my kind of book!), but it […]

Getting Intimate With Your Customers

No, relax, it’s not what you think. This is about getting so close to your customers that you have a clear and concise understanding of what they need from a great supplier!. Too often we feel as if all that matters to our customers is price and yes, sometimes delivery but for the most part, […]

Use Your Brain Trust

Guess what? In any company the front office does not have a monopoly on brains and ideas. For some reason we think that once someone crosses the line into the front office, she or he is the only one who can think. Too many times people want people to just “shut up and do their […]

Things Are Looking Up!

Looking forward to the future Have you thought about that much? Most of the companies I know have led “led lives of desperation,” to quote my fellow New Englander Henry David Thoreau. Most of the time more concerned about making payroll than buying that new piece of equipment, more worried about pesky Quality issues than […]

Managing The Extraordinary

Do these names mean anything to you? Marc Bulger, Chad Pennington, Tee Martin, and Giovanni Carmazzi. To refresh your memory, they were the four quarterbacks that were chosen before Tom Brady was drafted by the New England Patriots. On paper they looked better than Brady in every way. According to the powers that be in […]