How to Win Back Lost Customers In business, losing customers is inevitable. But while it’s tempting to focus solely on acquiring new customers, there’s significant value in bringing lost ones back into the fold. I call it bringing home the orphans. Winning back lost customers isn’t just about patching up old relationships; it’s about understanding […]
Know when to Fold Em!
The Importance of Knowing When to Walk Away In business, the ability to know when to walk away is just as critical as knowing when to say yes. It might feel counterintuitive, especially when every deal seems like an opportunity, but not every deal is the right one. In fact, the most successful professionals are […]
Customer Service is Sales in Disguise
When we think about sales, we often picture meetings, pitches, and negotiations. Customer service? That’s something entirely different, right? Wrong. In reality, customer service is one of the most powerful sales tools a business can deploy. Every interaction with a customer—whether they’re calling to ask a question, lodge a complaint, or simply inquire about your […]
Watch The Clock
One of the most valuable assets a salesperson has is time. It’s a finite resource, and how you manage it can be the difference between barely meeting quotas and crushing them consistently. Time management isn’t about being busy; it’s about being effective. It’s about prioritizing tasks that drive results while cutting out or delegating the […]
Selling to the Next Generation of Buyers
As the market evolves, so does the demographic of buyers driving business decisions. Millennials and Generation Z now hold significant purchasing power, influencing industries worldwide. Understanding how to sell effectively to these younger generations requires adapting to their unique preferences, behaviors, and values. By exploring their buying habits, embracing their emphasis on social values, and […]