Let me tell you something that most salespeople — even the ones flashing Rolexes and bragging about crushing their quotas — still haven’t figured out: facts don’t close deals. Stories do. You can walk into a meeting loaded for bear — binders full of data, PowerPoints thicker than a New York phone book, rattling off […]

Let’s get something straight right out of the gate: Cold calling isn’t dead. I don’t care what the LinkedIn gurus or the TikTok “sales coaches” say. Picking up the phone and talking to another human being is still one of the fastest ways to grow your business. But (And it’s a big but.) Cold calling […]

Let’s get one thing straight before we go any further: AI isn’t here to replace you. It’s here to make you smarter and faster. I know, I know. Every time a new tool shows up, half the sales floor panics like the sky is falling. “They’re going to automate us out of a job!” they […]

Come on, I get it! Customer retention is not glamorous. It doesn’t have a flashy ad campaign. It’s not going viral on social media. And nobody’s handing out “Best in Retention” awards at trade shows. But if you’re running a real business — not a popularity contest — then customer retention is where your real […]

Sales as a Team Sport If you’ve ever played on a sports team, you know that it’s not just about scoring goals or making big plays—it’s about everyone working together toward a common goal. Sales is no different. Too often, sales is seen as an individual activity, with each salesperson striving to hit their personal […]

How to Win Back Lost Customers In business, losing customers is inevitable. But while it’s tempting to focus solely on acquiring new customers, there’s significant value in bringing lost ones back into the fold. I call it bringing home the orphans. Winning back lost customers isn’t just about patching up old relationships; it’s about understanding […]

The Importance of Knowing When to Walk Away In business, the ability to know when to walk away is just as critical as knowing when to say yes. It might feel counterintuitive, especially when every deal seems like an opportunity, but not every deal is the right one. In fact, the most successful professionals are […]

When we think about sales, we often picture meetings, pitches, and negotiations. Customer service? That’s something entirely different, right? Wrong. In reality, customer service is one of the most powerful sales tools a business can deploy. Every interaction with a customer—whether they’re calling to ask a question, lodge a complaint, or simply inquire about your […]

One of the most valuable assets a salesperson has is time. It’s a finite resource, and how you manage it can be the difference between barely meeting quotas and crushing them consistently. Time management isn’t about being busy; it’s about being effective. It’s about prioritizing tasks that drive results while cutting out or delegating the […]

As the market evolves, so does the demographic of buyers driving business decisions. Millennials and Generation Z now hold significant purchasing power, influencing industries worldwide. Understanding how to sell effectively to these younger generations requires adapting to their unique preferences, behaviors, and values. By exploring their buying habits, embracing their emphasis on social values, and […]