Asking the right questions will lead to sales I have a question for you. Or actually, more than one. Are you asking the right questions? When you are face to face with a customer, especially a new prospect, do you have a list of the right questions to ask? Are you like a good lawyer, […]
Six Things That Will Guarantee A Great 2018
Okay here we are again. The beginning of a brand-spanking shiny new year. 2018! Who would have thought we would make it this long? But we did, and the North American PCB business is still alive and kicking. But, as we turn the page on another new year we should consider what we want to […]
I Can’t Prove It, But I Know That It’s True
How many times have you felt something in your gut that you know it’s true but there is no good way to prove it? You just have a sense, a feeling, an intuition, that what you are thinking is right but there is just no way to prove it. So, with that in mind here […]
Quality Is Everything
Yes, Quality is everything, and actually, it is in everything a company does. From the way you answer the phone, to the way you present your quotes, to the way you package your product, to the way your sales person looks and acts, to every single thing large, or small, that your company does for […]
Book Recommendation – Find the Fire: Ignite Your Inspiration and Make Work Exciting Again
A book recommendation from Dan Beaulieu Find the Fire: Ignite Your Inspiration and Make Work Exciting Again By Scott Mautz Copyright 2017Amacom Price $24.95 Pages: 246 with Index An unbelievably entertaining read This is a fabulous book for when you get those blahs! You know what I’m talking about, those times when you just cannot get […]
10 Things Great Electronic Manufacturing Services (EMS) Companies Do
The most important space in electronics these days is contract manufacturing. As more of our OEM’s become innovation, and marketing companies, they look to the contract manufacturers to build their products. Just about every company from Apple, to Intel, has yielded the manufacturing of their products to contract manufacturers. And, it is often the company […]
The All Important Intensive Customer Survey
Whether you are in the business of board fabrication or board assembly, the fact is that you are not building your own products. You are building your customers’ products which means that you are in the business of helping your customers be successful. The better your services are, the better their products will be, and […]
Manage Your Sales team Like You Would Manage A Sports Team
Managing a sales team is just like managing a sports team. You strive to put the best team on the field and then manage them to greatness. It means just like a sports team you must deal with all the team members as individuals figuring out how to handle each of them from the prima […]
Does Your Plant Look As Good As You Think It Does?
It’s all of those little things that make a big difference How good do you think your company is? How do you think you’re doing? What do you do well? What do you need to work on? What do you people think when they walk into your lobby? These are questions you should be asking […]
The Other Side Of The Story
We ended last week’s column with a group of designers from a high-tech company asking me the ignoble question, “Why do all PCB shops suck?” And, I promised, I would not only address that question but also explain why there are two sides to that story. First, let me say that the designers who asked […]