Book Recommendation – Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

A book recommendation from Dan Beaulieu: Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary By Steve Curtin Copyright 2013Amacom Price $17.95 Pages: 196 with Index A Great read for Customer Care Okay so I’m a sucker for books about customer service. I look for and read them every […]

TAA has $75K waiting for you

You’ve got to take a risk The great Hockey star Wayne Gretzky once famously said, “I never scored on a shot I didn’t take” and of course nothing has ever been truer. The greatest hitters in baseball fail over 60% of the time. Golfers who do not go for it, do not take a stab […]

Book Recommendation – Disruptive Marketing: What Growth Hackers, Data Punks, and Other Hybrid Thinkers Can teach us about Navigating the New Normal?

A book recommendation from Dan Beaulieu: Disruptive Marketing: What Growth Hackers, Data Punks, and Other Hybrid Thinkers Can teach us about Navigating the New Normal? Geoffrey Colon Copyright December 2016 Amacom Price $24.95 Pages: 234 with Index This is one Gem of a book There is no doubt that this is one of the most […]

Tales From The PCB Front: A True Story

The young sales person had been waiting patiently for the buyer to come out for almost an hour. He was a bit nervous and also excited because he was finally here. It had taken him literally months to get here. He had worked very hard with prospecting and research and cold calling and leaving messages […]

Catching up with Sunrise Electronics’ Ashok and Jigar Patel

Located in the heart of Chicagoland’s PCB center in Elk Grove Village, Illinois, Sunrise Electronics builds some of the most sophisticated PCB products in the industry—and they build them fast. From 2-mil lines and spaces to sub 3-mil holes, to boards with special materials and metal-backed boards, this father and son, Ashok and Jigar, and […]