I Should Have Thought of That! If you often see a new idea that impresses you, and you think, “I should have thought of that!” I agree with you. Yes, you should have thought of that. You should have spent more time thinking about how you can do things better. You should be spending a […]
Lagniappe? What’s a Lagniappe?
“What the heck is a Lagniappe?” Okay, maybe it is not a so frequently asked question. This is exactly what I asked myself when I first saw the word the other day in a business book called What’s Your Purple Goldfish? How to Win Customers and Influence Word of Mouth by Stan Phelps. And then, […]
Here We Go Again: How To Handle Pandemic Shut Down Round Two
“Just when I thought I was out; they pull me back in” Michael Corleone For a number of reasons, which I will not get into here, we are entering the second round of shutdowns, and this one promises to be more severe than the last time. This situation is leading to more frustration than […]
Tom Brady’s Great Leadership Tips
Okay, for those of you who hate Tom Brady, hold your nose, because we’re going to talk about him in this column. Not so much Tom Brady the Patriot, or the Buc, but Tom Brady the paragon of leadership. I just read this new book titled 12 Lessons in Business Leadership from The Championship Career […]
Leadership Secrets From The Old Man Himself
That’s right, even Santa Claus has his own book of leadership secrets. We’ve heard from everyone from Jesus, to Churchill, from the Roosevelts Teddy and Franklin and to the whole gang of bad guys in my friend Steve William’s great book Notorious. And now Santa himself has entered the leadership arena with a book of […]
Sales Leaders: Are You Ready For The Future?
Besides all of the hardship that we have faced this year, there will come many changes in the way we do business. One of the most drastic changes will be the way sales leaders, sales managers, directors, and vice presidents are going to have to adapt if they want to be successful in managing […]
16 Tips For Holding More Effective Meetings
Since Covid took over we have all been having more meetings than ever. So I thought it would be a good time to get back to the basics of running a good and effective, and most importantly, productive meeting. We have all become almost too familiar with platforms such as Zoom, Microsoft Team, Uber, and […]
I Should Have Thought Of That!
What do all these companies have in common? Disney, CNN, MTV, Hyatt, Burger King, FedEx, Microsoft, Apple, AT&T, IHOP, Eli Lilly, IBM, Merck, Hershey’s, Coors, Texas Instruments, Fortune, GE, and Hewlett-Packard. Can you guess? Well first of all they are all very successful companies right? All names that you recognize right? But no, that’s not […]
Never Get Mad At A Customer
There is nothing dumber you can do than getting mad at a customer. What is the point? These days when it is harder than ever to get a new customer and even harder to keep that customer amidst the barrage of competition coming for all sides there is nothing more counter-productive than getting mad at […]
Is Your Company Customer-centric?
When was the last time you sat around with your team talking about how you could produce better products and services for your customers? I mean doing things better, making the customers experience extraordinary and putting the “wow” factor in your products. I would guess never. We are all so busy just trying to meet […]