We have talked a lot in this column about how board shops should treat their customers. How they should try to get to know their customers and their needs. So now let’s switch things around and talk about how customers should treat board shops, how they should work with board shops to get the best […]
Yes Virginia, Advertising Does Work…Sometimes
I was listening to the radio, as I drove to the airport last Sunday, when an ad came on about smoke, and carbon monoxide alarms. I was half listening, not really paying attention, since it was not exactly a captivating subject. In fact, I was a little irritated, because I always get irritated, when I […]
Getting The Kids Into Manufacturing
Let me tell you about my son Damon. From the time he was thirteen years old he has been fascinated with everything Japanese. I’m not sure how that started, maybe the video games? Anyway, when we moved to Maine in 2012 and he was about to enter his Freshmen year in high school, he asked […]
Stop Procrastinating And Start Prospecting
I know you hate to prospect and you hate to make cold calls, so this is what we have to talk about today. Whether you like it or not. To help us, there is a great book by Mark Hunter called High-Profit Prospecting a trade paperback published by Amacom. This book is a first rate […]
Getting The Most From Walking IPC Apex 2019!
With IPC Apex Expo 2019 coming up next week, I thought it would be a good idea to talk about some of my ideas for helping visitors who are not exhibiting, but are attending the show. Obviously, we have talked a great deal about how to get the most of your dollars when you exhibit […]
A Word From The Future: Some Notable Highlights From CES 2019
No, I didn’t go, sorry, I still have to spend my time earning a living and working with my favorite people, my customers. Many of my friends though, did get a chance to attend the Consumer Electronics Show (CES) in Las Vegas last week and here are some of the more impressive peeks into our […]
Turning Over A New Page
The excitement of a new year! Turning over a new page. One year ends, and another begins. Isn’t that refreshing? Isn’t that a great feeling of renewal? Throwing out all of those old calendars, and hanging those new ones up on the way. Or, opening up that brand new date book for a symbolic, as […]
Where Will We Be in Five Years? Or Maybe Three?
Recently, a good friend of mine, an owner of a PCB shop in the U.S. ,asked for my thoughts on what the North American Market would look like in five years. Good question isn’t it? With everything going on in the world , it is a good time so stop, and take stock. So, after […]
Customer Service Starts At The Top
All customer service starts at the top. It’s a cultural thing. To have great customer service you have to have respect for your customers, everyone in the company has to respect the customer not just the customer service people. Look, it’s pretty easy to pass everything along to the customer service people (by the way […]
What The Customer Really Means When She Says…
As a sales people, one of the things that we spend a great deal of time doing is trying to interpret what it is the customer is telling us. Oh, we all can hear the customer and what she is saying, but so often, we don’t really know what she means. There seems to be […]