Although it has been talked about for years, the time for collaboration is here, for our industry and for all of the world’s industries. Smart people are realizing that we are going to have to tear down those silos and start working with each other if we are going to survive, and more importantly, go […]
It’s A Great Time To Be A Salesperson
No kidding, this is the best time ever to be a salesperson. If you are in sales, especially electronics sales, selling PCB design, fabrication, and /or assembly services this is your time. Your services are wanted. Every single company in the business today wants to meet you. It doesn’t matter if you are a direct […]
Are you proud of buying the cheapest?
It has always amazed me that the same people who claim to be building the best products on the market today are also the ones who want to buy the cheapest ingredients they can. Our customers like to tell us that they need the best price possible or else. If we do not provide them […]
Avoiding Risk Is Dangerous
Failing your way to success. When you ask a kindergarten class which one of them are artists, all of them will raise their hands because all of them believe that they are in fact artists. Now flash forward ten years and as a class of high school juniors and ask them how many are artists? […]
Why Are We Paying Extra for Mediocre Customer Service?
We have been bombarded with robocalls this past year. At least 10 times each week, we get automatic calls to our home’s landline. The calls can show up on caller ID as “private” or “credit card security” or “bankers trust,” so we don’t really know where they come from. And of course when we answer […]
A Look At Trade Adjustment Assistance
Free money! Come and get it! It’s been a while since I talked about TAA (Trade Adjustment Assistance), so I thought it might be a great time to remind everyone of what TAA actually is and what it can do for you. Now in this time of Chinese Tariffs people, many of our customers are […]
It’s the Customer Experience Stupid!
When it comes to what customers want there is one big secret. They think that they want our products or services. They think that they want us to deliver good products on time. They think that they want good Quality. They think that they want a great price or a great value as they would […]
Don’t Fire Them,Fire Them Up!
Years ago, many years ago now, I read a book titled “Don’t fire them, Fire them up!” it was written by Frank Pacetta, an executive at Xerox at the time, and as the title states it was all about getting people fired up so that they would be great salespeople. The little book has stuck […]
When Playing it Safe is Dangerous
Sometimes playing it safe is the most dangerous thing you can do. They say that if sharks are not on the hunt and moving forward constantly, they will die. It sounds incredible until you stop a minute and think about it. In fact, I view business like this: If you are not growing, you are […]
Developing Great Employees
The biggest problem most of my clients face today is a shortage of good people. Actually, it is a problem common to all industries, right now. A Five Guys restaurant in Washington, stood ready to open for over a year before it actually opened, because they could not find enough people to staff it. Another […]